Privacy Policy
Effective Date: February 2026

At AJW, we are committed to protecting the privacy and security of the data we collect from our commercial clients and website visitors. This policy explains how we handle your information in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Information We Collect
We collect information necessary to provide commercial maintenance services and to respond to inquiries. This includes:

• Contact Information: Name, job title, company name, business address (County Durham, Yorkshire, or North East region), email, and phone number.

• Site Data: Information regarding your commercial premises, including site access instructions, maps, and specific maintenance requirements.

• Usage Data: IP addresses and browsing behavior on our website to help us improve our online presence.
   

2. How We Use Your Data
AJW uses your data for the following "Lawful Bases":

• Contractual Necessity: To provide quotes, perform grounds maintenance, and manage your account.

• Legitimate Interests: To send service updates, safety alerts, or information about maintenance schedules relevant to your industrial site.

• Legal Obligation: For tax purposes and to comply with health and safety regulations.
   

3. Data Sharing and Disclosure
We do not sell your data to third parties. We only share information with:

• Sub-contractors: Only when necessary to fulfill a specific maintenance task (e.g., specialist tree surgery).

• Regulatory Bodies: If required by law or for health and safety audits.

• Professional Advisers: Accountants or legal counsel as needed for business operations.
   

4. Geographic Data Storage
As a UK-based business serving County Durham, Yorkshire, and the North East, we store and process all data within the UK. If any third-party software (e.g., cloud storage) hosts data outside the UK, we ensure they meet the "Adequacy" standards required by UK law.

5. Data Retention
We retain client data for the duration of our service agreement and for a period of 6 years thereafter to comply with UK financial and legal record-keeping requirements.
6. Your Rights
Under UK GDPR, you have the following rights:

• Access: Request a copy of the data we hold about you.

• Correction: Request that we fix any inaccurate information.

• Erasure: Request that we delete your data (subject to legal retention requirements).

• Object: Object to your data being used for direct marketing.
   

7. Security Measures
We implement robust technical and organizational measures to protect your data from unauthorized access, including secure servers and encrypted communication for all site-specific maintenance logs.

8. Cookies
Our website uses "cookies" to enhance user experience. You can choose to disable cookies through your browser settings, though some parts of the site may not function as intended.

How to Contact Our Data Lead
If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact our North East office:
AJW Data Protection Email: andy@ajwlandscaping.co.uk